Privacy Policy

Last updated: January 2024

velar-shift ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velar-shift.com or use our culinary services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Event details and preferences
• Dietary requirements and allergies
• Payment information (processed securely through our payment providers)
• Communications you send to us

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Process bookings and provide our culinary services
• Communicate with you about your events and enquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing

Under UK data protection law, we process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given explicit consent for marketing communications
• Legitimate interests: For improving our services and preventing fraud
• Legal obligation: Where required by law

Information Sharing

We do not sell your personal information. We may share your information with:

• Our team members who need access to provide services
• Service providers who assist our operations (payment processors, email providers)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. For completed bookings, we typically retain records for seven years for accounting and legal purposes. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

velar-shift
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.